Your IP Address
If you’re unable to view you website or access your email the chances are your IP has been blocked. Please give this IP address to your DWM support agent and they will get you unblocked. You can email email@example.com with this IP address.
Why do I get blocked?
As part of our server security policy we maintain robust firewall rules to prevent unauthorised access to your website and our server. If the firewall detects a number of incorrect password entries it will assume a third party is trying to gain access and then block that IP address. If you enter your password incorrectly into your CMS, Email, Control Panel or FTP you will be blocked. If you have forgotten your password please contact firstname.lastname@example.org and we’ll assist before you get blocked.
Can other people see my website?
Yes, your IP address is based on your location, so if your unable to view your website in your office or shop, our suggestion is to try somewhere else. One suggestion is to try on your mobile phone with your mobile WiFi turned off.